Donna Strickland Blog

Leadership and Emotional Intelligence

The Most Potent Factor in the Success Equation

Star performers can be differentiated from average ones by emotional intelligence. For jobs of all kinds, emotional intelligence is twice as important as a person’s intelligence quotient and technical skills combined. Excellent performance by top-level managers adds directly to a company’s “hard” results, such as increased profitability, lower costs, and improved customer retention. Those with high emotional intelligence enhance “softer” results by contributing to increased morale and motivation, greater cooperation, and lower turnover. The author discusses the five components of emotional intelligence, its role in facilitating organizational change, and ways to increase an organization’s emotional intelligence.

Although rapid-fire change in health care continues to wreak havoc in organizations, it is now considered ordinary. In fact, the chaotic milieu in which health care organizations find themselves is no longer considered noteworthy.

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Posted by Donna Strickland in Articles, Emotional Intellligence, Free Resources.